2024 -- S 2273

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LC004294

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     STATE OF RHODE ISLAND

IN GENERAL ASSEMBLY

JANUARY SESSION, A.D. 2024

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A N   A C T

RELATING TO COMMERCIAL LAW -- GENERAL REGULATORY PROVISIONS --

UNFAIR SALES PRACTICES

     Introduced By: Senators Euer, LaMountain, Burke, Bissaillon, DiMario, Gallo, Lawson,
and Cano

     Date Introduced: February 12, 2024

     Referred To: Senate Commerce

     It is enacted by the General Assembly as follows:

     SECTION 1. Chapter 6-13 of the General Laws entitled "Unfair Sales Practices" is hereby

amended by adding thereto the following section:

     6-13-22. Automatic subscription renewal or automatic renewal contract - Notice

required.

     (a) For purposes of this section, "automatic subscription renewal" or "automatic renewal

offer" means a plan or arrangement in which a paid subscription or purchasing agreement is

automatically renewed at the end of a definite term for a subsequent term or on a continuous or

recurring basis.

     (b) It is unlawful for any business that makes an automatic renewal offer or continuous

service to offer a consumer in this state to do any of the following:

     (1) Fail to present the automatic renewal offer terms or continuous service offer terms in a

clear and conspicuous manner before the subscription or purchasing agreement is fulfilled and in

visual proximity, or, in the case of an offer conveyed by voice, in temporal proximity, to the request

for consent to the offer. If the offer also includes a free gift or trial, the offer shall include a clear

and conspicuous explanation of the price that will be charged after the trial ends or the manner in

which the subscription or purchasing agreement pricing will change upon conclusion of the trial;

     (2) Charge the consumer's credit or debit card, or the consumer's account with a third party,

for an automatic renewal or continuous service without first obtaining the consumer's affirmative

consent to the agreement containing the automatic renewal offer terms or continuous service offer

terms, including the terms of an automatic renewal offer or continuous service offer that is made at

a promotional or discounted price for a limited period of time;

     (3) Fail to provide an acknowledgement that includes the automatic renewal offer terms or

continuous service offer terms, cancellation policy, and information regarding how to cancel in a

manner that is capable of being retained by the consumer. If the automatic renewal offer or

continuous service offer includes a free gift or trial, the business shall also disclose in the

acknowledgement how to cancel, and allow the consumer to cancel, the automatic renewal or

continuous service before the consumer pays for the goods or services; or

     (4) Fail to provide a consumer with a notice, as may be required by subsection (b)(1) of

this section, that clearly and conspicuously states all of the following:

     (i) That the automatic renewal or continuous service will automatically renew unless the

consumer cancels;

     (ii) The length and any additional terms of the renewal period;

     (iii) One or more methods by which a consumer can cancel the automatic renewal or

continuous service;

     (iv) If the notice is sent electronically, the notice shall include either a link that directs the

consumer to the cancellation process, or another reasonably accessible electronic method that

directs the consumer to the cancellation process if no link exists; and

     (v) Contact information for the business.

     (c) A business shall provide a consumer with a notice as specified in subsection (b) of this

section if either of the following is true; provided that, if an automatic renewal offer or a continuous

service offer requires a notice under both subsections (c)(1) and (c)(2) of this section, only the

notice specified in subsection (c)(2) of this section shall be required:

     (1) The consumer accepted a free gift or trial, lasting for more than thirty-one (31) days,

that was included in an automatic renewal offer or continuous service offer or the consumer

accepted an automatic renewal offer or continuous service offer at a promotional or discounted

price, and the applicability of that price was more than thirty-one (31) days:

     (i) The notice shall be provided at least three (3) days before and at most twenty-one (21)

days before the expiration of the predetermined period of time for which the free gift or trial, or

promotional or discounted price, applies.

     (ii) An offer shall be exempt from the requirements under this subsection if the consumer

does not enter into the contract electronically and the business has not collected or maintained the

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consumer's valid email address, phone number, or another means of notifying the consumer

electronically.

     (iii) For purposes of this section, "free gift" does not include a free promotional item or gift

given by the business that differs from the subscribed product; or

     (2) The consumer accepted an automatic renewal offer or continuous service offer with an

initial term of one year or longer, that automatically renews unless the consumer cancels the

automatic renewal or continuous service. In this case, the notice shall be provided at least fifteen

(15) days and not more than forty-five (45) days before the automatic renewal offer or continuous

service offer renews.

     (d) A business that makes an automatic renewal offer or continuous service offer shall

provide a toll-free telephone number, electronic mail address, a postal address if the seller directly

bills the consumer, or it shall provide another cost-effective, timely, and easy-to-use mechanism

for cancellation that shall be described in the acknowledgement specified in subsection (b)(3) of

this section.

     (e)(1) In addition to the requirements of subsection (c) of this section, a business that allows

a consumer to accept an automatic renewal or continuous service offer online shall allow a

consumer to terminate the automatic renewal or continuous service exclusively online, at will, and

without engaging any further steps that obstruct or delay the consumer's ability to terminate the

automatic renewal or continuous service immediately. The business shall provide a method of

termination that is online in the form of either of the following:

     (i) A prominently located direct link or button which may be located within either a

customer account or profile, or within either device or user settings; or

     (ii) By an immediately accessible termination email formatted and provided by the business

that a consumer can send to the business without additional information.

     (2) The termination requirements of this subsection apply to the automatic renewal terms

and continuous service terms of the contract and the remaining provisions of the contract continue

to be governed by all applicable laws and regulations.

     (3) Notwithstanding subsection (e)(1) of this subsection, a business may require a

consumer to enter account information or otherwise authenticate online before termination of the

automatic renewal or continuous service online if the consumer has an account with the business.

A consumer who is unwilling or unable to enter account information or otherwise authenticate

online before termination of the automatic renewal or continuous service online shall not be

precluded from authenticating or terminating the automatic renewal or continuous service offline

using another method pursuant to subsection (d) of this section.

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     (f) In the case of a material change in the terms of the automatic renewal or continuous

service that has been accepted by a consumer in this state, the business shall provide the consumer

with a clear and conspicuous notice of the material change and provide information regarding how

to cancel in a manner that is capable of being retained by the consumer.

     (g) The requirements of this section shall apply only prior to the completion of the initial

order for the automatic renewal or continuous service, except as follows:

     (1) The requirements in subsections (b)(3) and (b)(4) of this section may be fulfilled after

completion of the initial order;

     (2) The requirements of subsection (c) of this section may be fulfilled after completion of

the initial order.

     (3) The requirement in subsection (f) of this section shall be fulfilled prior to

implementation of the material change.

     (h) The provisions of this section shall not apply to any service provided by a business or

affiliate where either the business or its affiliate is regulated by the Rhode Island public utilities

commission or the Federal Communications Commission.

     SECTION 2. This act shall take effect on January 1, 2025.

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LC004294

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EXPLANATION

BY THE LEGISLATIVE COUNCIL

OF

A N   A C T

RELATING TO COMMERCIAL LAW -- GENERAL REGULATORY PROVISIONS --

UNFAIR SALES PRACTICES

***

     This act would require businesses that offer automatic subscription renewals or continuous

offers to provide notice to the consumer prior to the automatic renewal of such subscription, provide

clear and conspicuous cancellation information with such notice, and provide notice in the manner

in which the consumer entered into the contract for automatic subscription renewal in the first

instance. This act would also require businesses that offer automatic subscription renewals or

continuous service offers to provide contract terms to the consumer in a clear and conspicuous

manner, prior to the consumer’s engagement in the contract for automatic subscription renewals.

     This act would take effect on January 1, 2025.

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