| Chapter 337 |
| 2026 -- H 7332 Enacted 06/24/2026 |
| A N A C T |
| RELATING TO PUBLIC UTILITIES AND CARRIERS -- DUTIES OF UTILITIES AND CARRIERS |
Introduced By: Representatives Hull, J. Lombardi, Fogarty, DeSimone, Tanzi, Felix, Azzinaro, Alzate, Bennett, and Slater |
| Date Introduced: January 28, 2026 |
| It is enacted by the General Assembly as follows: |
| SECTION 1. Chapter 39-2 of the General Laws entitled "Duties of Utilities and Carriers" |
| is hereby amended by adding thereto the following section: |
| 39-2-29. Duty to maintain customer service operations within the state. |
| Every public utility operated and licensed to provide services to the residents and |
| businesses within the state under chapter 1 of title 39, shall maintain a customer service operation |
| physically located within the state whichthat is reasonably staffed to meet the expectations of the |
| public. The customer service operation shall be available to answer customer inquiries,; meet with |
| customers,; accept payment of bills,; and perform any other services that the public utilities |
| commission may direct from time to time. |
| SECTION 2. This act shall take effect upon passage. |
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| LC004618 |
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