2015 -- H 5607

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LC001485

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     STATE OF RHODE ISLAND

IN GENERAL ASSEMBLY

JANUARY SESSION, A.D. 2015

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A N   A C T

RELATING TO BUSINESSES AND PROFESSIONS - MOTOR VEHICLE GLASS REPAIR

AND REPLACEMENT

     

     Introduced By: Representatives Lima, and Serpa

     Date Introduced: February 25, 2015

     Referred To: House Corporations

     It is enacted by the General Assembly as follows:

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     SECTION 1. Title 5 of the General Laws entitled "BUSINESSES AND PROFESSIONS"

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is hereby amended by adding thereto the following chapter:

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CHAPTER 38.5

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MOTOR VEHICLE GLASS CONSUMER PROTECTION ACT

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     5-38.5-1. Short title. -- This chapter shall be known and may be cited as the "Motor

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Vehicle Glass Consumer Protection Act."

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     5-38.5-2. Purpose. -- By enacting this chapter, it is the intent of the general assembly to

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protect consumers of motor vehicle glass repair and replacement services through the licensing

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and regulation of motor vehicle glass repair shops.

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     5-38.5-3. Definitions. -- As used in this chapter, the following terms shall have the

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following meanings unless the context clearly specifies otherwise:

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     (1) "Department" means the Rhode Island department of business regulation, and the

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official actions, duties and responsibilities of its director, deputy directors, employees or

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authorized designees.

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     (2) "Director" means the director of the Rhode Island department of business regulation,

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department officials or authorized individuals designated by the director to take official actions.

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     (3) "Person" means individuals, associations, partnerships, firms and corporations, and

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the officers, directors and employees of a corporation.

 

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     (4) "Motor vehicle glass repair" means the business or act of repairing or replacing

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damaged or undamaged glass in motor vehicles for compensation.

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     (5) "Motor vehicle glass repair shop" means a person or entity which, for compensation,

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or with the intention or expectation of receiving the same, repairs or replaces or undertakes to

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repair or replace motor vehicle glass.

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     (6) "Licensed motor vehicle glass repair shop" means a motor vehicle glass repair shop

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which has a current valid license for motor vehicle glass repair issued under this chapter.

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     (7) "Unlicensed motor vehicle glass repair shop" means a motor vehicle glass repair shop

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that does not have a current valid license issued under this chapter, that has had its license

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revoked or suspended, or that has surrendered its license under this chapter.

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     5-38.5-4. Duties of the department of business regulation. – (a) The department shall

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issue licenses as provided for in this chapter; and shall authorize the transfer of licenses and the

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establishment of new offices for previously licensed motor vehicle glass repair shops.

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     (b) Within one year of this act taking effect, the department shall issue a motor vehicle

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glass repair license, without payment of fee, to any holder of a limited glass license for motor

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vehicle glass installation issued under chapter 38 of title 5 who submits an application as outlined

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in this chapter; persons grandfathered under this subsection must be compliant with all provisions

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of this chapter within one year of this act taking effect or such license shall be revoked by the

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department.

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     (c) The department shall conduct oversight of motor vehicle glass repair shops, including:

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     (1) Acting on complaints from consumers and law enforcement officials; and

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     (2) Revoking, suspending, or taking other disciplinary actions with respect to facilities,

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corporations, or persons licensed under this chapter.

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     (d) The department shall adopt reasonable rules and regulations for the licensing of motor

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vehicle glass repair shops.

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     (e) The department may establish, adopt, amend, and rescind rules, regulations,

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procedures, standards for sanitary, hygienic, and healthful conditions for work premises and

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facilities used by motor vehicle glass repair shops as necessary to carry out the provisions of this

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chapter.

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     (f) The department may establish minimum requirements for the certification of motor

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vehicle glass repair technicians consistent with current vehicle glass established by American

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National Standards Institute (ANSI) standards and other recognized national or corporate training

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programs.

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     5-38.5-5. Practices for which license is required. – (a) An annual license shall be issued

 

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by the department to persons meeting the qualifications set by the department and paying the

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required fees.

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     (b) No person shall engage in motor vehicle glass repair, or advertise or represent in any

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form or manner that he, she, or it is a motor vehicle glass repair shop, unless such person

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possesses a current valid license to operate or conduct a motor vehicle glass repair shop issued

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under this chapter.

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     (c) Any motor vehicle glass repair to be performed in the state shall be performed by a

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licensed motor vehicle glass repair shop pursuant to this chapter. A person, including an insurer,

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insurance producer, third-party administrator or a motor vehicle service establishment or other

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party receiving an initial report or inquiry regarding motor vehicle glass damage or an initial

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request for motor vehicle glass repair services shall state that the motor vehicle glass repair shall

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be performed only by a licensed motor vehicle glass repair shop.

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     5-38.5-6. Applications for licenses. – (a) Application for motor vehicle glass repair shop

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licenses shall be made to the department of business regulation in any form the department

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requires and shall be accompanied by the required fee and evidence of financial responsibility. In

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that application, the department:

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     (1) Shall require the name and address of the applicant and of any person having financial

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interest, direct or indirect, in the business to be conducted by the applicant, identify at least one

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natural person who is in charge of the operations of the applicant, and such other information as

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the director shall require;

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     (2) May require information relating to the applicant's financial standing, the applicant's

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business integrity, whether the applicant has an established place of business, whether the

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applicant is properly able to conduct the business of a motor vehicle glass repair shop, and any

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other pertinent information consistent with the safeguarding of the public interest in the locations

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in which the applicant proposes to engage in business, all of which may be considered by the

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department in determining whether the granting of that application is in the public interest. In the

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event of denial of an application, the filing fee paid with that application shall be refunded.

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     (b) A person applying for licensing or renewal as a licensed motor vehicle glass repair

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shop shall:

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     (1) Maintain a physical place of business within the state at which it has indoor facilities

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suitable to perform motor vehicle glass repair services and from which it may lawfully dispatch

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mobile service vans;

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     (2) If using a mobile service van, register and insure such van as a commercial vehicle;

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     (3) Possess and maintain in working order the equipment necessary to provide motor

 

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vehicle windshield glass stone chip repair;

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     (4) If providing motor vehicle glass replacement services, possess and maintain the

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equipment necessary to perform motor vehicle glass replacement services;

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     (5) Obtain all required local, state and federal licenses and permits, including a state sales

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tax identification number and a federal tax identification number;

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     (6) Not subcontract or sublet motor vehicle glass repair services to any other person or

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entity not in the employ of the licensed motor vehicle glass repair shop unless such person or

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entity is also a duly licensed motor vehicle glass repair shop.

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     5-38.5-7. Duration of license - Renewal. – (a) The department shall promulgate rules

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and regulations mandating the term of each license issued pursuant to this chapter and may issue

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multi-year licenses with a fee for each year of licensure paid in full at issuance or renewal;

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however, no license shall remain in force for a period in excess of three (3) years. All licenses

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shall be issued for the twelve (12) month period commencing on January 1 of each year, and the

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fee thereafter shall be at the full annual rate specified in § 5-38.5-8, regardless of the date of

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application or issuance of that license.

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     (b) Any fee for the initial issuance or renewal of a license issued pursuant to this chapter

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shall be determined by multiplying the current annual fee by the term of initial licensure or

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renewal. The total fee for the entire term of licensure or renewal shall be paid at the time of

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application for the license or renewal. The license shall be renewed upon payment of the renewal

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fee.

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     5-38.5-8. License fee. – The license fee for each year shall be three hundred dollars

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($300). If an applicant desires to do business in more than one location, he, she, or it shall pay a

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separate fee of three hundred dollars ($300) for each location authorized by the department.

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     5-38.5-9. Licenses – Content and display. – (a) The license of motor vehicle glass

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repair shop shall specify the name of the holder of that business and the location at which

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business is conducted, shall not be transferable, may be exercised only by the person whose name

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appears on the license, and must be conspicuously displayed at that location. The license number

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shall appear on all business communications, estimates, signs, business cards, and other written

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documentation relating to that business.

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     (b) No unlicensed motor vehicle glass repair shop shall display in its place of business

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any license or copy or facsimile of a license, nor shall it in any manner state that it is, or hold

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itself out to be, a licensed motor vehicle glass repair shop.

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     (c) Prior to its expiration date, a license may be suspended or revoked by the department

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in accordance with the procedure and on the grounds set forth in this chapter, or may be

 

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terminated by voluntary surrender by the license holder.

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     (d) Upon the expiration, termination or surrender of a license, the licensee shall deliver

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the license to the department who shall cancel the license and endorse the date of expiration,

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termination, or surrender on the certificate.

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     (e) The department shall open to public inspection either by keeping on file in convenient

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form or by publishing on the department's website electronic records of all applications for

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license and copies of licenses issued and shall publish a list of names and addresses of all motor

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vehicle glass repair shops licensed by the department, and the names of all persons whose

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licenses have been revoked, suspended or surrendered and the specific time for which such

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suspension, revocation or surrender became effective.

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     5-38.5-10. Grounds for denial, suspension, or revocation of licenses. – The department

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may deny an application for license or suspend or revoke a license after it has been granted, for

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the following reasons:

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     (1) On proof of unfitness of the applicant to do business as a motor vehicle glass repair

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shop;

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     (2) Any misstatement by the applicant in his or her application for a license;

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     (3) Any failure to comply with the provisions of this chapter or with any rule or

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regulation promulgated by the department;

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     (4) Defrauding any customer;

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     (5) Dismantling any motor vehicle glass without the written authorization of the motor

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vehicle owner;

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     (6) Refusing to surrender any motor vehicle to its owner upon tender of payment of the

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proper charges for towing, storage, and work done on that motor vehicle;

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     (7) Having indulged in any unconscionable practice relating to the business as a motor

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vehicle glass repair shop;

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     (8) Willful failure to perform work as contracted for;

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     (9) Failure to comply with the safety standards of the industry;

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     (10) The purchase of used vehicle parts from unlicensed entities; and

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     (11) Failure to comply with the requirements of displaying of licenses or notices required

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by this chapter.

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     5-38.5-11. Procedure for suspension or revocation of license. – No license shall be

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suspended or revoked except after a hearing before the department or a hearing officer appointed

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by the department. The hearing shall be conducted in accordance with the administrative

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procedures act, chapter 35 of title 42. The order to suspend or revoke that license shall not be

 

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effective for ten (10) days after written notice has been sent to the licensee.

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     5-38.5-12. Right to appeal. – Any licensee or applicant for license or other person in

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interest being aggrieved by the final order or decision of the department of business regulation

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has the right to appeal, pursuant to the administrative procedures act, chapter 35 of title 42.

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     5-38.5-13. Records; repair bills - Disclosure. – (a) Every licensed motor vehicle glass

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repair shop shall maintain records for each motor vehicle upon which motor vehicle glass repair

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services have been performed, showing the usage of all glass parts, major accessory parts,

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including moldings and major hardware component parts, and the adhesive system used in the

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motor vehicle glass repair. The record shall also include the brand, product number or name and

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lot and batch numbers for the adhesive system product used. The record shall be maintained for

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eighteen (18) months or for so long as a warranty on the motor vehicle glass repair service

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performed is in effect, whichever is longer.

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     (b) Each repair bill shall:

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     (1) Contain the vehicle glass repair shop license number;

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     (2) Contain an itemized listing of the usage of all glass parts, major accessory parts,

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including moldings and major hardware component parts, and the adhesive system used in the

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motor vehicle glass repair;

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     (3) Include the brand, product number or name and lot and batch numbers for the

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adhesive system product used;

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     (4) Include a certification under the penalties of perjury that the repairs to a particular

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vehicle have actually been made and were completed by a qualified glass technician as

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determined by the department; and

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     (5) Advise the consumer of post-repair practices and the appropriate drive away time that

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may be necessary to insure safe operation of the vehicle.

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     (c) Upon request of a consumer, a licensed motor vehicle glass repair shop shall disclose

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all information relating to the charges for repair or replacement services, including the amount of

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the charges, the identification and line item charges for the parts provided and verification of the

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parts used, regardless of whether the amount is paid by the consumer or billed to the consumer's

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insurance company.

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     5-38.5-14. Responsibility of licensee for acts of agents. – If a licensee is a firm or

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corporation, it is sufficient cause for the suspension or revocation of a license that any officer,

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director, or trustee of the firm or corporation or any member, in the case of a partnership, has

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been found by the department of business regulation guilty of any act or omission which would

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be cause for refusing, suspending, or revoking a license to that party as an individual. Each

 

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licensee shall be responsible for the acts of any salesperson or any person acting as the agent for

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that licensee, and for the acts of any salesperson, estimator, or other employee acting as the agent

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for that licensee.

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     5-38.5-15. Reimbursement fee. – The director of the department may assess a motor

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vehicle glass repair shop for reimbursement of the department's actual expenses for the

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investigation and hearing of significant motor vehicle glass repair shop matters. An assessment

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may be sought in the event that a motor vehicle glass repair shop does not prevail after a final

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judicial appeal.

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     5-38.5-16. Severability. – The provisions of this chapter are severable; and if any of the

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provisions are held to be invalid, the decision of the court respecting that provision or provisions

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shall not affect the validity of any other provision, which can be given effect without that invalid

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provision.

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     5-38.5-17. Prohibited practices. – (a) No licensed motor vehicle glass repair shop or

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other person shall:

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     (1) Advertise for motor vehicle glass repair services in the state without including its

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license number issued by the department as part of the advertisement;

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     (2) Make any false or fraudulent statement in connection with any motor vehicle glass

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repair or attempt to collect for a motor vehicle glass repair; or without lawful authority, prevent

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the owner of a motor vehicle from recovering the same;

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     (3) Knowingly submit a claim to an insurer or a third-party administrator for vehicle glass

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repair, replacement or for related-services:

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     (i) If the vehicle glass was not damaged prior to repair or replacement;

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     (ii) If the services were not provided;

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     (iii) Showing work performed in a geographical area that in fact was not the location

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where the services were provided and that results in a higher payment than would otherwise be

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paid to the person by the policyholder's insurer;

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     (iv) Without having authorization by the owner, lessee, or insured driver of the vehicle

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for the repair of the vehicle;

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     (v) Showing work performed on a date other than the date the work was actually

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performed and resulting in a change of insurance coverage status; or

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     (vi) Making any other material misrepresentation related to any vehicle glass services

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provided.

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     (4) Advise a policyholder to falsify the date of damage to the vehicle glass that results in

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a change of insurance coverage for repair or replacement of the vehicle glass.

 

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     (5) Falsely sign, on behalf of a policyholder or another person, a work order, insurance

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assignment form, or other related form in order to submit a claim to an insurer for vehicle glass

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repair or replacement or for related services.

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     (6) Knowingly misrepresent to a policyholder or other person:

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     (i) The price of the proposed repairs or replacement being billed to the policyholder's

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insurer; and

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     (ii) That the insurer has authorized the repairs or replacement of the glass of the insured

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vehicle.

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     (7) Represent to a policyholder or other person that the repair or replacement will be paid

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for entirely by the policyholder's insurer and at no cost or "free" to the policyholder unless the

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insurance coverage has been verified by an authorized representative of the insurer or a third-

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party administrator contracted with the insurer.

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     (8) Add to the damage of vehicle glass before repair in order to increase the scope of

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repair or replacement or encourage a policyholder or other person to add to the damage of vehicle

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glass before repair.

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     (9) Perform work clearly and substantially beyond the level of work necessary to repair

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or replace the vehicle glass to return the vehicle back to a safe pre-loss condition.

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     (10) Perform work as an unlicensed motor vehicle glass repair shop.

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     (11) Perform work inconsistent with standards established by the American National

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Standards Institute (ANSI) related to repair of laminated automotive glass and auto glass

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replacement.

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     (b) It is unlawful for a person who sells or repairs and replaces motor vehicle glass to

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intentionally misrepresent the relationship of the licensed motor vehicle glass repair shop to the

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policyholder's insurer.

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     For the purposes of determining whether a person intended the misrepresentation, the

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person presumably intended the misrepresentation if he was engaged in a regular and consistent

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pattern of misrepresentation.

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     (c) A licensed motor vehicle glass repair shop, including any agent, contractor, vendor,

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representative, or anyone acting on its behalf, must not:

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     (1) Threaten, coerce, or intimidate an insured to file a claim for motor vehicle glass repair

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or replacement;

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     (2) Engage in unfair or deceptive practices to induce an insured to file a motor vehicle

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glass repair claim;

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     (3) Induce an insured to file a vehicle glass repair claim when the damage to the motor

 

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vehicle glass is insufficient to warrant vehicle glass repair or replacement;

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     (4) Perform motor vehicle glass repair or replacement services under an insurance policy

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without first obtaining insurer approval;

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     (d) A violation of this section is subject to enforcement under this chapter.

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     (e) For the purposes of determining whether a defendant knew of any particular element

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of the prohibited activity, it may be presumed that the person had knowledge if the person was

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engaged in a regular and consistent pattern of the prohibited activity.

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     5-38.5-18. Civil penalties for violations. – In addition to every other power granted to

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the department of business regulation, the department may fine a licensee not more than one

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hundred dollars ($100) for any violation or failure to comply with the provisions of this chapter or

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with any rule or regulation promulgated by the department.

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     5-38.5-19. Criminal penalties for violations – Injunctive relief. – (a) Any person, firm,

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or corporation required to be licensed under this chapter who conducts a motor vehicle glass

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repair shop business without obtaining a license, or who after the denial, suspension, or

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revocation of a license conducts that business, is guilty of a misdemeanor and shall, upon

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conviction, be punished by a fine of not more than one thousand dollars ($1,000), or

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imprisonment for not more than one year, or both; for a second conviction, is guilty of a felony

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and shall, upon conviction, be punished by a fine of not less than one thousand dollars ($1,000)

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and not more than five thousand dollars ($5,000), or by imprisonment for not more than two (2)

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years, or both; and for a third and subsequent conviction, is guilty of a felony and shall, upon

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conviction, be punished by a fine of not less than five thousand dollars ($5,000), two (2) years nor

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more than five (5) years, or both. For the purposes of this section, a plea of nolo contendere with

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probation shall be considered a conviction.

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     (b) If the department of business regulation has reason to believe that any person, firm,

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corporation, or association is conducting a motor vehicle glass repair shop business without

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obtaining a license, or who after the denial, suspension, or revocation of a license is conducting

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that business, the department may issue its order to that person, firm, corporation, or association

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commanding them to appear before the department at a hearing to be held not sooner than ten

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(10) days nor later than twenty (20) days after issuance of that order to show cause why the

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department should not issue an order to that person to cease and desist from the violation of the

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provisions of this chapter. That order to show cause may be served on any person, firm,

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corporation, or association named by any person in the same manner that a summons in a civil

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action may be served, or by mailing a copy of the order, certified mail, return receipt requested, to

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that person at any address at which that person has done business or at which that person lives. If

 

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during that hearing the department is satisfied that the person is in fact violating any provision of

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this chapter, the department may order that person, in writing, to cease and desist from that

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violation. All these hearings are governed in accordance with the administrative procedures act,

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chapter 35 of title 42. If that person fails to comply with an order of the department after being

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afforded a hearing, the superior court for Providence County has jurisdiction upon complaint of

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the department to restrain and enjoin that person from violating this chapter.

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     SECTION 2. Section 27-29-4 of the General Laws in Chapter 27-29 entitled "Unfair

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Competition and Practices" is hereby amended to read as follows:

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     27-29-4. Unfair methods of competition and unfair or deceptive acts or practices

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defined. -- The following are defined as unfair methods of competition and unfair and deceptive

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acts or practices in the business of insurance:

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      (1) Misrepresentations and false advertising of policies or contracts. - Making, issuing,

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circulating, or causing to be made, issued, or circulated, any estimate, illustration, circular, or

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statement, sales presentation, omission, or comparison misrepresenting the terms of any policy

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issued or to be issued or the benefits, conditions, or advantages promised by any policy or the

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dividends or share of the surplus to be received on any policy, or making any false or misleading

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statement as to the dividends or share of surplus previously paid on any policy, or making any

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misleading representation or any misrepresentation as to the financial condition of any insurer, or

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as to the legal reserve system upon which any life insurer operates, or using any name or title of

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any policy or class of policies misrepresenting the true nature of that policy or class of policies, or

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making any misrepresentation to any policyholder insured in any company including any

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intentional misquote of a premium rate, for the purpose of inducing or tending to induce the

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policyholder to lapse, forfeit, or surrender his or her insurance, or misrepresenting for the purpose

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of effecting a pledge or assignment of or effecting a loan against any policy, or misrepresenting

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any policy as being share or stock;

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      (2) False information and advertising generally. - Making, publishing, disseminating,

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circulating, or placing before the public or causing, directly or indirectly, to be made, published,

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disseminated, circulated, or placed before the public in a newspaper, magazine, or other

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publication, or in the form of a notice, circular, pamphlet, letter, or poster, or over any radio or

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television station, or in any other way, an advertisement, announcement, or statement containing

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any assertion, representation, or statement with respect to the business of insurance or with

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respect to any person in the conduct of his or her insurance business which is untrue, deceptive,

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or misleading;

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      (3) Defamation. - Making, publishing, disseminating, or circulating, directly or

 

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indirectly, or aiding, abetting, or encouraging the making, publishing, disseminating, or

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circulating of any oral or written statement or any pamphlet, circular, article of literature which is

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false or maliciously critical of or derogatory to the financial condition of an insurer, and which is

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calculated to injure any person engaged in the business of insurance;

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      (4) Boycott, coercion, and intimidation. - Entering into any agreement to commit, or by

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any concerted action committing, any act of boycott, coercion, or intimidation resulting in or

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tending to result in unreasonable restraint of, or monopoly in, the business of insurance;

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      (5) (i) False financial statements. - Knowingly filing with any supervisory or other public

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official, or knowingly making, publishing, disseminating, circulating, or delivering to any person,

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or placing before the public or causing directly or indirectly, to be made, published, disseminated,

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circulated, delivered to any person, or placed before the public any false material statement of

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financial condition of an insurer; or

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      (ii) Knowingly making any false entry of a material fact in any book, report, or statement

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of any insurer or knowingly omitting to make a true entry of any material fact pertaining to the

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business of the insurer in any book, report, or statement of the insurer;

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      (6) Stock operations and advisory board contracts. - Issuing or delivering or permitting

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agents, officers, or employees to issue or deliver agency company stock or other capital stock, or

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benefit certificates or shares in any common law corporation, or securities of any special or

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advisory board contracts or other contracts of any kind promising returns and profits as an

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inducement to insurance;

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      (7) (i) Unfair discrimination. - Making or permitting any unfair discrimination between

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individuals of the same class and equal expectation of life in the rates charged for any policy of

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life insurance or of life annuity or in the dividends or other benefits payable on any such policy or

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life annuity, or in any other of the terms and conditions of the policy; or

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      (ii) Making or permitting any unfair discrimination between individuals of the same

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class and of essentially the same hazard in the amount of premium, policy fees, or rates charged

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for any policy or contract of accident or health insurance or in the benefits payable under any

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policy or contract, or in any of the terms or conditions of that policy, or in any other manner;

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      (iii) Making or permitting any unfair discrimination between individuals or risks of the

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same class and of essentially the same hazards by refusing to issue, refusing to renew, canceling,

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or limiting the amount of insurance coverage on a property or casualty risk because of the

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geographic location of the risk, unless:

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      (A) The refusal, cancellation, or limitation is for a business purpose that is not a pretext

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for unfair discrimination; or

 

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      (B) The refusal, cancellation, or limitation is required by law or regulation;

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      (iv) Making or permitting any unfair discrimination between individuals or risks of the

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same class and of essentially the same hazards by refusing to issue, refusing to renew, canceling,

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or limiting the amount of insurance coverage on a residential property risk, or the personal

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property contained in the residential property risk, because of the age of the residential property,

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unless:

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      (A) The refusal, cancellation, or limitation is for a business purpose that is not a pretext

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for unfair discrimination; or

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      (B) The refusal, cancellation, or limitation is required by law or regulation;

10

      (v) Refusing to insure, refusing to continue to insure, or limiting the amount of coverage

11

available to an individual because of the sex or marital status of the individual; nothing in this

12

subsection shall prohibit an insurer from taking marital status into account for the purpose of

13

defining persons eligible for dependent benefits; or

14

      (vi) To terminate, or to modify coverage, or to refuse to issue or refuse to renew any

15

property or casualty policy solely because the applicant or insured or any employee of either is

16

mentally or physically impaired; provided, that this subsection shall not apply to accident and

17

health insurance sold by a casualty insurer and, provided that this subsection shall not be

18

interpreted to modify any other provision of law relating to the termination, modification,

19

issuance or renewal of any insurance policy or contract;

20

      (8) (i) Rebates. - Except as otherwise expressly provided by law, knowingly permitting

21

or offering to make or making any policy or agreement as to the policy other than as plainly

22

expressed in the policy issued on it, or paying or allowing or giving or offering to pay, allow, or

23

give, directly or indirectly, as inducement to the policy, any rebate of premiums payable on the

24

policy, or any special favor or advantage in the dividends or other benefits on the policy, or any

25

valuable consideration or inducement not specified in the policy, or giving, selling, or purchasing

26

or offering to give, sell, or purchase as inducement to the policy, or in connection with the policy,

27

any stocks, bonds, or other securities of any insurance company or other corporation, association,

28

or partnership, or any dividends or profits accrued on the security, or anything of value not

29

specified in the policy;

30

      (ii) Nothing in subdivision (7) of this section or paragraph (i) of this subdivision shall be

31

construed as including within the definition of discrimination or rebates any of the following

32

practices:

33

      (A) In the case of any contract of life insurance policies or life annuity, annuities paying

34

bonuses to policyholders or abating their premiums in whole or in part out of surplus accumulated

 

LC001485 - Page 12 of 18

1

from nonparticipating insurance; provided, that any bonuses or abatement of premiums shall be

2

fair and equitable to policyholders and for the best interests of the company and its policyholders;

3

      (B) In the case of life insurance policies issued on the industrial debit plan, making

4

allowance to policyholders who have continuously for a specified period made premium

5

payments directly to an office of the insurer in an amount which fairly represents the saving in

6

collection expenses; and

7

      (C) Readjustment of the rate of premium for a group insurance policy based on the loss

8

or expense experience under it, at the end of the first or any subsequent policy year of insurance

9

under the policy, which may be made retroactive only for the policy year;

10

      (9) (i) Free choice of insurance producer or insurer. - When any person, firm, or

11

corporation engaged in the business of lending money on the security of real or personal property,

12

or in the business of negotiating, purchasing, selling, or holding loans on the security of real

13

property, or in the business of building, selling, or financing the sale or purchase of real property,

14

or any trustee, director, officer, agent, or other employee of that person, firm, or corporation,

15

requires that property insurance be procured for the property, the borrower, debtor, or purchaser

16

shall have free choice of insurance producer and insurer through or by which the insurance is to

17

be placed or written, subject only to the right of the builder, creditor, lender, or seller:

18

      (A) To require evidence, to be produced at a reasonable time prior to commencement or

19

renewal of risk, that the insurance providing reasonable coverage has been obtained in an amount

20

equal to the amount required by the builder, creditor, lender, or seller;

21

      (B) To require insurance in an insurer authorized to do business and having a licensed

22

resident insurance producer agent in this state; and

23

      (C) To refuse to accept insurance in a particular insurer on reasonable grounds related to

24

solvency;

25

      (ii) When any contractor or subcontractor is required to procure a surety bond or policy

26

of insurance with respect to any building or construction contract which is about to be, or which

27

has been bid or entered into, the contractor or subcontractor shall have free choice of insurance

28

producer and insurer through or by which the surety bond or insurance is to be written; provided,

29

that the owner or contractor shall have the right: (A) to require evidence, to be produced at a

30

reasonable time prior to commencement or renewal of risk, that the insurance providing

31

reasonable coverage has been obtained in an amount equal to the amount required by the builder,

32

creditor, lender, or seller; (B) to require insurance in an insurer authorized to do business and

33

having a licensed resident insurance producer in this state; and (C) to refuse to accept insurance in

34

a particular insurer on reasonable grounds related to solvency; provided, that the owner or

 

LC001485 - Page 13 of 18

1

contractor shall have the right to approve the form, sufficiency, or manner of execution of the

2

surety bond or policy or insurance furnished by the insurance company or insurance producer

3

selected by the contractor or subcontractor;

4

      (iii) No person who lends money or extends credit may:

5

      (A) Solicit insurance for the protection of real property after a person indicates interest in

6

securing a first mortgage credit extension until that person has received a commitment in writing

7

from the lender as to a loan or credit extension;

8

      (B) Unreasonably reject a policy furnished by the borrower for the protection of the

9

property securing the creditor lien. A rejection shall not be deemed unreasonable if it is based on

10

reasonable standards, uniformly applied, relating to the extent of coverage required and the

11

financial soundness and the services of an insurer. The standards shall not discriminate against

12

any particular type of insurer, nor shall the standards call for rejection of a policy because it

13

contains coverage in addition to that required in the credit transaction;

14

      (C) Require that any borrower, mortgagor, purchaser, insurer, or insurance producer pay

15

a separate charge, in connection with the handling of any policy required as security for a loan on

16

real estate, or pay a separate charge to substitute the policy of one insurer for that of another. This

17

subsection does not include the interest that may be charged on premium loans or premium

18

advancements in accordance with the terms of the loan or credit document;

19

      (D) Use or disclose, without the prior written consent of the borrower, mortgagor, or

20

purchaser taken at a time other than the making of the loan or extension of credit, information

21

relative to a policy which is required by the credit transaction, for the purpose of replacing the

22

insurance; or

23

      (E) Require any procedures or conditions of duly licensed insurance producers or

24

insurers not customarily required of those insurance producers or insurers affiliated or in any way

25

connected with the person who lends money or extends credit;

26

      (iv) Every person who lends money or extends credit and who solicits insurance on real

27

and personal property subject to paragraph (iii) of this subdivision shall explain to the borrower in

28

writing that the insurance related to the credit extension may be purchased from an insurer or

29

insurance producer of the borrower's choice, subject only to the lender's right to reject a given

30

insurer or insurance producer as provided in paragraph (iii)(B) of this subdivision. Compliance

31

with disclosures as to insurance required by truth in lending laws or comparable state laws shall

32

be compliance with this subsection;

33

      (v) This requirement for a commitment shall not apply in cases where the premium for

34

the required insurance is to be financed as part of the loan or extension of credit involving

 

LC001485 - Page 14 of 18

1

personal property transactions;

2

      (vi) The commissioner shall have the power to examine and investigate those insurance

3

related activities of any person or insurer that the commissioner believes may be in violation of

4

this section. Any affected person may submit to the commissioner a complaint or material

5

pertinent to the enforcement of this section;

6

      (vii) Nothing in this section shall prevent a person who lends money or extends credit

7

from placing insurance on real or personal property in the event the mortgagor, borrower, or

8

purchaser has failed to provide required insurance in accordance with the terms of the loan or

9

credit document;

10

      (viii) Nothing contained in this section shall apply to credit life or credit accident and

11

health insurance.

12

      (10) Notice of free choice of insurance producer or insurer. - Every debtor, borrower, or

13

purchaser of property with respect to which insurance of any kind on the property is required in

14

connection with a debt or loan secured by the property or in connection with the sale of the

15

property, shall be informed in writing by the builder, creditor, lender, or seller, of his or her right

16

of free choice in the selection of the insurance producer and insurer through or by which the

17

insurance is to be placed. There shall be no interference, either directly or indirectly, with the

18

borrower's, debtor's, or purchaser's free choice of an insurance procedure and of an insurer which

19

complies with the requirements of this section, and the builder, creditor, lender, seller, owner, or

20

contractor shall not refuse the policy tendered by the borrower, debtor, purchaser, contractor, or

21

subcontractor. Upon notice of any refusal of the tendered policy, the insurance commissioner

22

shall order the builder, creditor, lender, seller, owner, or contractor to accept the tendered policy,

23

if the commissioner determines that the refusal is not in accordance with the requirements of this

24

section. Failure to comply with an order of the insurance commissioner shall be deemed a

25

violation of this section;

26

      (11) Using insurance information to detriment of another. - Whenever the instrument

27

requires that the purchaser, mortgagor, or borrower furnish insurance of any kind on real property

28

being conveyed or is collateral security to a loan, the mortgagee, vendor, or lender shall refrain

29

from disclosing or using any and all insurance information to his or her or its own advantage and

30

to the detriment of either the borrower, purchaser, mortgagor, insurance company, or agency

31

complying with the requirements relating to insurance;

32

      (12) Prohibited group enrollments. - No insurer shall offer more than one group policy of

33

insurance through any person unless that person is licensed, at a minimum, as an insurance

34

producer. This prohibition shall not apply to employer-employee relationships, or to any of these

 

LC001485 - Page 15 of 18

1

enrollments;

2

      (13) Failure to maintain complaint handling procedures. - No insurer shall fail to

3

maintain a complete record of all the complaints it received since the date of its last examination

4

pursuant to the general laws providing for examination of insurers. This record shall indicate the

5

total number of complaints, their classification by line of insurance, the nature of each complaint,

6

the disposition of each complaint, and the time it took to process each complaint. For the

7

purposes of this subsection, "complaint" means any written communication primarily expressing

8

a grievance;

9

      (14) Misrepresentation in insurance applications. - Making false or fraudulent statements

10

or representations on or relative to an application for a policy, for the purpose of obtaining a fee,

11

commission, money, or other benefit from any insurers, insurance producer, or individual person;

12

and

13

      (15) Requiring that repairs be made to an automobile at a specified auto body repair shop

14

or interfering with the insured's or claimant's free choice of repair facility. - The insured or

15

claimant shall be promptly informed by the insurer of his or her free choice in the selection of an

16

auto body repair shop. Once the insured or claimant has advised the insurer that an auto body

17

repair shop has been selected, the insurer may not recommend that a different auto body repair

18

shop be selected to repair the automobile. An auto body repair shop may file a complaint with the

19

department of business regulation alleging a violation of this subdivision (15). Whenever the

20

department of business regulation has reason to believe that an insurer has violated this

21

subdivision (15), the department shall conduct an investigation and may convene a hearing. A

22

complaint filed by an auto body repair shop must be accompanied by a statement written and

23

signed by the insured or claimant setting forth the factual basis of the complaint, and the insured

24

or claimant must voluntarily appear and testify at any administrative proceedings on the

25

complaint.

26

     (16) Requiring that motor vehicle glass repair be made at a specified motor vehicle glass

27

repair shop or interfering with the insured's or claimant's free choice of a licensed repair facility.

28

The insured or claimant shall be promptly informed by the insurer of his or her free choice in the

29

selection of a licensed motor vehicle glass repair shop, and the insurer shall not require a person

30

to use or employ unfair or deceptive acts or practices, threaten, coerce or intimidate to induce a

31

person to use or select a particular licensed motor vehicle glass repair shop to provide motor

32

vehicle glass repair services. An insurer shall not knowingly contract with, refer motor vehicle

33

glass repair services to, or otherwise negotiate with an unlicensed motor vehicle glass repair shop,

34

as defined in chapter 38.5 of title 5. Once the insured or claimant has advised the insurer that a

 

LC001485 - Page 16 of 18

1

motor vehicle glass repair shop has been selected, the insurer may not recommend that a different

2

motor vehicle glass repair shop be selected to repair the motor vehicle glass, and an insurer shall

3

not assign or dispatch the repair work or forward a related policy or policyholder's contact or

4

repair scheduling information to a different licensed motor vehicle glass repair shop without the

5

knowledge and consent of the insured. An insured may at any point in time elect to change the

6

insured's choice of licensed motor vehicle glass repair shop. However, an insurer authorized to

7

conduct business in the state may provide directly or through other means, including electronic

8

transmissions, specific truthful and non-deceptive information regarding the features and benefits

9

available to the insured under the policy to assist the insured in selecting a licensed motor vehicle

10

glass repair shop or scheduling a licensed motor vehicle glass repair shop to perform motor

11

vehicle glass repair, or enter into any preferred provider agreements and/or participate in direct

12

repair programs or direct repair networks with licensed motor vehicle glass repair shops. A motor

13

vehicle glass repair shop may file a complaint with the department of business regulation alleging

14

a violation of subsection (16) of this section. Whenever the department of business regulation has

15

reason to believe that an insurer has violated subsection (16) of this section, the department shall

16

conduct an investigation and may convene a hearing. A complaint filed by a motor vehicle glass

17

repair shop must be accompanied by a statement written and signed by the insured or claimant

18

setting forth the factual basis of the complaint, and the insured or claimant must voluntarily

19

appear and testify at any administrative proceedings on the complaint.

20

     SECTION 3. This act shall take effect on January 1, 2016.

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LC001485 - Page 17 of 18

EXPLANATION

BY THE LEGISLATIVE COUNCIL

OF

A N   A C T

RELATING TO BUSINESSES AND PROFESSIONS - MOTOR VEHICLE GLASS REPAIR

AND REPLACEMENT

***

1

     This act would create a procedure for the licensing of motor vehicle glass repair or

2

replacement shops.

3

     This act would take effect on January 1, 2016.

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LC001485 - Page 18 of 18